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Hawaiian Telcom drops all the way to last place this week on news that
the phone company still—STILL—can’t answer at least 85 percent of their
customer complaints within 20 seconds as state law demands. In August,
Hawaiian Telcom—which is owned by the global equity fund Carlyle Fund,
which enjoys both fabulous wealth and unprecedented access to the Bush
clan and Saudi royal families—has managed to achieve that goal just 25
percent of the time. Now this is up from 11 percent the previous month,
but still far short of the 87 percent figure Verizon averaged last
year. Many customers are saying they’re on hold for 15, 20, even 30
minutes before reaching a living customer service representative. “I’m
so ticked off by the whole thing,” customer Brad White said in the
Sept. 6 Honolulu Advertiser. “What business does the Carlyle Group have
taking over a company if they can’t run it properly?” MTW