Fairmont Kea Lani welcomes Shannah Milstead as Director of Sales and Marketing. In her new position, Milstead will oversee the resort’s group and leisure sales divisions, conference services and catering sales, revenue management, marketing and public relations efforts.
Milstead brings to the Kea Lani more than 20 years of senior leadership and expertise in sales and marketing of luxury hotels. Her first appointment with Fairmont Hotels & Resorts was as Director of Sales & Marketing for Fairmont Dallas where she led her team to earn the distinction of 2010 FHR Sales Team of the Year.
Most recently, Milstead served as Executive Director, Sales Programs for FRHI Hotels & Resorts International where she was responsible for leading the worldwide sales programs strategy for all hotels and global sales teams within the Fairmont, Raffles and Swissôtel brands. Prior to that position, Milstead was Regional Director of Sales and Marketing for Fairmont Hawai’i. She also has held various senior sales positions with Prism Hotels & Resorts, Grand Cayman Marriott Beach Resort, ClubCorp and Bristol Hotels & Resorts.
“We are elated to welcome Shannah back to Fairmont Kea Lani Maui to lead the resort’s sales and marketing programs,” said general manager Charles Head. “Shannah’s strategic planning expertise, passionate leadership style, exceptional customer relationships and honed communication skills will drive the Fairmont Kea Lani to great success.”
In 2015, Shannah was recognized by the Hospitality Sales and Marketing Association International as one of the Top 25 Most Extraordinary Minds in Sales & Marketing.
“My passion is connecting with people to harness information, ideas, opportunities and resources in order for us all to grow from bright to brilliant,” Milstead said. “It’s an absolute honor to return to the Fairmont Kea Lani. What a pleasure it is to lead and be a part of such a talented team of sellers.”
Photo courtesy Fairmont Kea Lani