There are many questions concerning the merger and acquisition of Time Warner Cable by Charter Communications, which occurred on May 18 of this year. Too many to list here, but here’s one: what will happen to current subscribers’ @hawaii.rr.com email accounts?
We started by calling Charter’s customer service line. Except they have no idea what will happen to the email accounts, though they did say that customers won’t see any changes for another year. They also said that customers would receive updates in their bills as well as automated phone calls about changes before they occur.
But this still doesn’t answer the mystery of what will happen to the email servers. So we emailed Bret Picciolo, Time Warner Cable’s public relations manager, to ask if current TWC customers will have to switch their emails to a Charter or Spectrum email domain. He hasn’t responded yet.
So next we emailed Charter Communication’s PR department, asking the same questions: will current Time Warner customers still be able to use their current email address or will they have to change their email address to a Spectrum or Charter account? If so, will those customers still have access to their emails from the TWC account and will an email forwarding option be available to the new email? What will happen to the email server and domains for those accounts?
Again, no response so far. But while waiting for a response, we called Oceanic Time Warner’s local customer service line. Their representative had a little more information about the email question. Turns out that when Time Warner acquired Road Runner, it allowed customers to keep their @hawaii.rr.com email domain while all new customers received the email domain @twc.com. When logging into the email server provided by TWC, it’s clear that the username requires your entire email address to account for both email domains.
So in conclusion, it looks like @hawaii.rr.com customers (and @twc.com customers, for that matter) will get to keep their old email addresses.
Photo: Evan Lovely/Flickr