UHMC OCET is accepting applications for the FREE Certificate for Customer Service in Hawai’i
Starting August 15th, 2018, UH Maui College’s Office of Continuing Education and Training (OCET) is accepting applications for the Certificate for Customer Service in Hawai’i, developed by Kapiolani Community College and the Hawai’i Tourism Authority. The foundation of the program is based on the Native Hawaiian culture to develop practical skills that help provide a gratifying and memorable guest experience for our community and global customers.
OCET Instructors Charen Kepler and Lauren Blickley will share their cumulative knowledge of what makes Hawaii a special place for residents and returning visitors through interactive and compelling learning objectives.
This certification is designed for employees of Hawai’i’s visitor industry who have direct contact to out-of-state and foreign visitors. This includes: hotel-resort properties, food & beverage establishments, entertainment venues, convention centers, concierge, airlines, rental, transportation and tour companies, retailers, airport agencies, visitor activities, government entities, galleries, museums, and healthcare organizations. This certification, normally valued at $1139.00, is FREE to qualified employees for a limited time.
In addition, HTA is also providing a capstone exam to qualified participants employed as tour guides and drivers to earn the Certification for Hawai’i Professional Tour Guides.
*Free Introductory Reception: Tuesday 5:30PM-7:30PM September 04, 2018.
Instructors and former students will present to discuss the class at a Meet and Greet Reception in the Laulima Facility 106 Kitchen, on the UHMC campus. Refreshments, pupu, applications and a short overview of the certification course will be provided.
For information and application forms, contact email or UHMC OCET staff at [email protected], or call (808) 984-3231.
Course: HOSP8225 Certificate for Customer Service in Hawai’i
Times: Monday & Thursday, 6:00PM-8:00PM. 36 Hours of Instruction Course
Dates: September 24, 2018 – December 10, 2018 Professional Tour Guide Exam: December 15, 2018
Location: UH Maui College campus, Laulima Building
Application Deadline: September 12, 2018
FREE for qualified applicants. (Tuition value: $1139.00)